Re: Contact Us From -
From:
"leontoia
To:
Gwendolyn Howard
Hello Gwendolyn,
In 61 years in business we've never stolen a customer's money,
nor refused a refund.
You can make a full-time career blogging ... and calling news stations with "
The lost Lasagna story" if it makes you feel better.
It makes no difference to our response policy or our future.
People generally recognize vindictive, unkind behavior.
And, your overwhelming anger may have interfered with understanding my last message?
We're still very sorry about your not receiving your dinner ...
not because of your completely unnecessary threats but because we pride
ourselves on what we do!
Juan Carlos will contact you later this afternoon with a refund for whatever
the amount was that you we charged.
Apologies, again.
Leon.
--- On Sat, 2/5/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Contact Us From - gwendolyn_howard
To: leontoia
Date: Saturday, February 5, 2011, 4:59 AM
I will be putting my experience and everything else on my blog. If I do not get my money back,
I will write to every news station that gives a damn. You are the first company that I
complained to that thinks there is nothing wrong with stealing customer's money. Sickening!!!!
Thank you,
Gwendolyn Howard
Re: Contact Us From - gwendolyn
From:
"leontoia
To:
Gwendolyn Howard
Dear Gwen,
I'm confused? Is this display of understanding ... before or after the Yelp?
Which of course, we'll respond to ... much like we've honestly and sincerely responded to you.
L.
--- On Sat, 2/5/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Contact Us From - gwendolyn
To: leontoia
Date: Saturday, February 5, 2011, 11:18 AM
I guess there is a first time for everything because my money was taken from my card.
I will be waiting on him to contact.
Thank you,
Gwendolyn Howard
Re: Contact Us From - gwendolyn
From:
"leontoia
To:
Gwendolyn Howard
Gwen,
I suspect your relatively young ... I respectfully suggest you preserve your
"jing" (ie. lifeforce) for the occasions where it will return greater benefits
(ie. longevity, love, health, etc.) and try and process the daily stressors with less anger
(which happens to be none of my business).
In conclusion, we responded within 24 hours with a refund, and a bonus ...
for all the negative juju you put on us?
We made a mistake not informing you
(although it's printed all over the menu) that we ran out of lasagna. And you,
intentionally embraced every opportunity you could think of ... and implied
we're incompetent thieves?
It's certainly OK with me (haven't said this to to many customers over the years)
if you take your business and temper elsewhere!
Peace,
Leon.
Leon.
--- On Sat, 2/5/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Contact Us From - gwendolyn
To: leontoia
Date: Saturday, February 5, 2011, 1:47 PM
I was angry the night of me making the order.
All of the reviews and complaints that you see were from that night not today.
Everything was from that night. I was hungry and upset that they did that.
I am still upset that it happened but I have calmed down some.
The only thing is that my bank is still showing 30.20 taken by Leona's and we didn't get our food.
But every complaint from the bbb and the reviews were from last night after the guy told
me that there was no more lasagna but my card was charged because the order taker didn't know.
Thank you,
Gwendolyn Howard
Re: Contact Us From - gwendolyn
From:
"leontoia
To:
Gwendolyn Howard
Gwen,
Suggesting I accept the "stealing descriptor" as closure isn't going to happen.
We haven't stolen penny-one ... and I'm confident the majority of customers/
people you blog who know us ... are relatively confident that we're honest
hard-working people.
And, it's yourself who's been harassing and still-threatening?
The point-of-difference between Leonas and the average franchise is that
we'll always respond with considerate intelligence ...
not just mindless patronization.
I guess I should apologize to you for that, also?
Your right about not being a psychiatrist, I'm a human being with integrity,
feelings, family, friends, employees and responsibilities.
Retire because I'm unreceptive to overly-aggressive,
mean-spirited people who threaten to lie-on-line about being stolen from
in order to intimidate a resolution before there could even be a response?
Who will be left to defend Leonas integrity? lol!
Be well,
Leon.
--- On Sat, 2/5/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Contact Us From - gwendolyn
To: leontoia
Date: Saturday, February 5, 2011, 10:22 PM
Look I tried to be nice. You are a restaurant owner not a psychiatrist.
You need to know what is right from wrong when it comes to stealing
and I did not see anything on the menu saying no more lasagna because if it did,
your order taker would have probably told me when I first called.
You need someone else too run the business besides you.
Carlos was very professional and you are not and I am old enough to know that.
I will be blogging about my experience and let my readers know about how
Carlos treated me about the situation and how you treated me.
And I also gave a good review about Leona's but I am seriously thing about
adding your attitude. I am a customer who spent my money I have the right to be angry
if something goes wrong. You are suppose to use your customer service skills if I am mad or not.
Someone should take your job because since you want to talk about age,
you sound like a grumpy old man and need to retire.
Please do not contact me again everything has worked out talking to Carlos.
If you do, I feel that it is harassment and you should not harass me in your profession.
Thank you,
Gwendolyn Howard
Re: FW: I Got Your Message
From:
"leontoia
To:
Gwendolyn
Ms. Gwen,
Your a terrorist! lol!
I haven't harassed you in the least ... and suggesting that I'm
"making it worse for myself" is what I would certainly call getting threatened?
I've responded with the kind of respectful communication that has
afforded me 38 years of self-employment.
If you choose to take legal issue with that ...
it's your decision. As for Fox News, I believe CNN might be more receptive.
The conclusion is that we never stole-a-penny
from you and the fact that you are now appreciative
of my company's handling of the situation would suggest that
there is no credible reason for you to continue to reference any theft ...
as you did in your last e to me.
When you continue to write to myself ... and Leonas, you are in
fact the person who is interfering with our operations and livelihood?
If your satisfied with the explanation and results of our unfortunate mistake
that we profusely apologized and compensated for ... whats left to say except;
Your sorry for calling Leonas (ie. my family) thieves?
I suspect the answer to that question is that because we're an established
business and your the consumer ... no apology is in order. And, I wouldn't
argue with that, since the customers always right! But, wouldn't it be dignified ...
if not refreshing, if the consumer realized that there are actual people on the other
end of their tyrants?
Peace,
Leon.
--- On Sun, 2/6/11, Sam Toia wrote:
From: Sam Toia
Subject: FW: I Got Your Message
To: "Leon Toia"
Date: Sunday, February 6, 2011, 2:53 PM
????
From: Gwendolyn Howard
Sent: Sunday, February 06, 2011 2:38 PM
To: Sam Toia
Subject: I Got Your Message
Just wanted to let you know that I got your message and thank you very much.
I am thinking about getting an attorney because of the harassment and cyber
bullying from Leon. He is upset because I reported the incident that happened
to me. Now I told him that Carlos has already took care of everything and he is
still harassing me and I will be sending all of the emails to fox news and I
will get an attorney. Thank you and Carlos for being professional and for
that I changed the review on yelp.com. But I added Leon's behavior to it.
Please tell him to stop contacting me because he is only making it worse for himself.
Thank you,
Gwendolyn Howard
Re: Contact Us From - gwendolyn
From:
"leontoia
To:
Gwendolyn Howard
Gwen,
It's time you considered the definition of harassment? lol!
I'm not sick, but I'm tiring.
I'm not lonely, in fact, I wish I could find some privacy!
And, there are days I actually long for stupidity! lol!
My correspondence has been nothing less than a gift to a young person
who hasn't considered her own power ...
to insult, offend and deplete an honest (not thieves) conscientious restaurant
company's dedication to her satisfaction.
Maybe it's you who should think twice before threatening legal recourse?
At the very least, I would cut-back on the personal insults ... while crying wolf?
Leon.
--- On Sun, 2/6/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Contact Us From - gwendolyn
To: leontoia
Date: Sunday, February 6, 2011, 2:23 PM
I don't know what you said because I didn't bother to read it.You are not worth it.
I will report you for harassment because I already told you that Carlos took care
of it and yet you are still sending emails. I saved all emails and I am going to send
them to fox news. You seem lonely and stupid harassing customers. That is a shame.
But I will report Leona's for harassment and cyber bullying through the email.
I may even get an attorney. Do not contact me again. You are sick, lonely, and stupid
and I don't associate with people like you.
Thank you,
Gwendolyn Howard
Re: FW: I Got Your Message
From:
"leontoia
To:
Gwendolyn Howard
Hello again Gwen,
Am I e-mailing you? Or, are you e-mailing me. Seems since you sent the first email,
I'm merely responding to your continued communication? lol!
We established early on, I'm no psychiatrist ...
but I'm confident if you took the time to read them you would appreciate a unique
(albiet aged) perspective?
L.
--- On Mon, 2/7/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: FW: I Got Your Message
To: leontoia
Date: Monday, February 7, 2011, 1:21 PM
Like I said. I do not read emails from you anymore but since you keep ending them,
I will get an attorney and I will send the emails to Fox News.
Continue to be stupid and using your energy to harass me.
That will just be more emails to send out. lol
Thank you,
Gwendolyn Howard
Looking forward to the press and attorneys reading them!
From:
"leontoia
To:
Gwendolyn Howard
Funny, after all the fuss your no longer interested in debating the definition
of harassment, threats and most importantly theft.
The conclusion being, you were not overcharged ...
and it requires 24 hours to remove a charge ... and if you read as much
as you write you would have seen that we make it very clear on the
menu that we very often run out of lasagnas.
So, I guess your not going to apologize? lol! I didn't think so.
Just continue to threaten to sue and lie to any press that has an
interest in ... the missing lasagna? lol!
Seems my only consolation is that you'll probably live your entire
life as an over-reactive, name calling, angry ... not young forever, person?
Good luck with that.
L.
--- On Mon, 2/7/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: FW: I Got Your Message
To: leontoia
Date: Monday, February 7, 2011, 1:33 PM
Still not reading your messages. lol
Thank you,
Gwendolyn Howard
Great! You can read them when your grown-up!
From:
"leontoia
To:
Gwendolyn Howar
--- On Mon, 2/7/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Looking forward to the press and attorneys reading them!
To: leontoia
Date: Monday, February 7, 2011, 1:50 PM
still not reading them lol keep them coming though so they can be added to my collection.
Thank you,
Gwendolyn Howard
Re: Good! Intellectual retreat is the next best thing to an apology! lol!
From:
"leontoia
Add to Contacts
To: Gwendolyn Howard
--- On Mon, 2/7/11, Gwendolyn Howard wrote:
From: Gwendolyn Howard
Subject: Re: Great! You can read them when your grown-up!
To: leontoia
Date: Monday, February 7, 2011, 4:18 PM
still not reading them
Thank you,
Gwendolyn Howard
Well, that is it. I am going to comment on what was said on my next post.
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